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Terms & Conditions

About Us

W.J. Mathews (Exeter) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
W.J. Mathews (Exeter) Ltd
14 Trusham Road Marsh Barton Exeter EX2 8QG United Kingdom
Phone: 01392 203333
Fax:
Email: sales [at] wjml [dot] co [dot] uk
141 3084 08


Bank Transfer details:
Account name: W.J.MATHEWS. (EXETER). LTD
IBAN number: GB92 BARC 2030 4720 616699
ACC number: 20616699
Sort Code: 203047
Swift number: BICBARCGB22.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Bank Transfer details:
Account name: W.J.MATHEWS. (EXETER). LTD
IBAN number: GB92 BARC 2030 4720 616699
ACC number: 20616699
Sort Code: 203047
Swift number: BICBARCGB22.


When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We always hope your purchase arrives in perfect condition, however, if an item does arrive damaged this must be reported to us within 2 days.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in <days> business days . International orders are generally received in under <days> days.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We offer 12 month back to base guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01392 203333 (International +44 01392 203333) or fax us on or write to us at 14 Trusham Road Marsh Barton Exeter EX2 8QG United Kingdom

Privacy Policy

W.J. Mathews (Exeter) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm